Our dedicated client services team is available to assist you Monday through Friday, excluding major holidays. You may write to us at info@m-rhen.com or visit our Contact page.

You can find care instructions under the 'Material and Care' tab on each product page.

Size guides and fit details are available on each product page. For further assistance, please write to us at info@m-rhen.com

For the protection of the cardholder, we are unable to make any edits or cancellations to an order once it is placed.

You may add your contact details to our waitlist on the product page to be notified if and when the item comes in.  

Payment is taken at the time an order is placed. 

We accept the following payment methods: credit cards (Visa, MasterCard, American Express, and Discover), PayPal, Shop Pay, and m-rhen.com gift cards.

Orders are typically processed within 24-48 hours of being placed and then are dispatched according to the priority selected. Please note that processing times are separate from shipping times and we are unable to guarantee same-day processing.

We do our best to consolidate all items from your order into one shipment, however, there may be instances where your items are being shipped from multiple locations. In this case, you will receive tracking details as each item ships.

We are unable to ship to P.O. box or APO/FPO addresses.

Items purchased on m-rhen.com are eligible for return provided that they are returned within 14 days of the item's delivery date in new, unused, unworn, unwashed, unaltered, and undamaged condition, with all original tags attached. Returns are accepted at the sole discretion of m-rhen.com. Items that are deemed not to meet one or more of the eligibility criteria outlined above will be handled on a case-by-case basis.

Please visit our Returns Portal to initiate a return or exchange.

Please visit our Returns Portal to initiate a return. Kindly be advised that a 35 USD shipping fee will be deducted from your refund amount. International orders are not eligible for exchange.

Following inspection and acceptance of a return, you will receive a confirmation via email that a refund or merchandise credit has been issued. Please allow up to 21 business days for a return to be processed.